CHLITINA products adhere to the R&D philosophy of “Repaired & Healthy Skin” and are integrated with years of big data in skin care experience, providing you with five-star “Precision Skin Care” services. All products contain “Skin Friendliness”, “Skin Care”, and “Skin Rejuvenation” effects, providing you with the maintenance that your skin “requires”.
Frequently Asked Questions
Product Questions
Why should I buy CHLITINA products?
How can I identify genuine CHLITINA products?
All CHLITINA products are labelled with comprehensive anti-counterfeit tags and barcodes for your reassurance.
How can I avoid counterfeit CHLITINA products?
CHLITINA provides an extensive shopping environment, including the official websites of CHLITINA and Beautology, as well as legally authorized CHLITINA franchises. You can purchase CHLITINA-certified products online and offline, and CHLITINA labels all of its products with anti-counterfeit tags.
How can I purchase CHLITINA products?
CHLITINA provides an extensive shopping environment, including the official websites of CHLITINA and Beautology, as well as legally authorized CHLITINA franchises, where you can visit to obtain CHLITINA products. Visit your nearby service location for any purchase enquiries, or contact us.
Franchise Questions
What competitive advantages does CHLITINA have?
1. CHLITINA is the biggest beauty chain brand in Asia, with over 4,000 franchisees in the world.
2. CHLITINA is the only company in the industry that has been recognized as one of the Top 20 Best Taiwan Global Brands for 3 consecutive years.
3. Equipped with a comprehensive cultivation and educational system, that extensively cultivates franchisees into professional beauty experts from basic knowledge to professional knowledge and techniques.
3. Equipped with a comprehensive cultivation and educational system, that extensively cultivates franchisees into professional beauty experts from basic knowledge to professional knowledge and techniques.
What are the advantages of joining CHLITINA?
CHLITINA is equipped with the most comprehensive technical training, excellent products, professional skin care equipment, team management counselling, ability to expand overseas markets, and abundant marketing resources. By integrating the above extensive resources, franchisees are able to expand into a business, and may even become an international business.
I would like to join CHLITINA, what documents do I need?
Joining CHLITINA requires (1) copy of the business registration certificate, (2) copy of both sides of the person in charge’s National Identification card, (3) copy of both sides of the cosmetologist’s license, (4) legal person’s bank account (post office or Farmers’ Association accounts not applicable).
I am interested in becoming a franchisee, where should I go for more information?
Shopping Q&A
How do I purchase CHLITINA products?
CHLITINA provides a comprehensive shopping environment, including the official website, Beautology, and CHLITINA franchise stores legally authorized by CHLITINA.
Order processing
Most orders are processed within one to two business days (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Order Status
You may check the status of your most recent order(s) by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your CHLITINA Online orders.
When you click on Order Status, you will be prompted to log in with your email address and password. This Order Status page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
For time sensitive requests, such as order cancellations or address changes, please chat with a CHLITINA Representative, at 1-604-913-7200 for assistance.
Lost or Missing Orders
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further
Note: CHLITINA Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). CHLITINA Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Order cancellation
You will also have the ability to cancel your entire order within 30 minutes of placing order within the order history section of your account or directly from your order confirmation email.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- A duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please chat with a CHLITINA Representative.
What forms of payment can I use?
Credit cards accepted:
- American Express
- Discover
- MasterCard
- Visa
We're sorry, we do not accept:
- CODs
- Layaway plan
- Personal Checks
- Money Order
Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
How do I change or cancel my order?
Please contact us within 1 hour of order placement via whatsapp, 1-604-913-7200 and we will do our best to accommodate your request to change or cancel your order.
What do I do if I forget my password?
You can reset your password on www.chlitina.onlineweb.shop by selecting ‘Forgot My Password’ at the login page.
I can't find the answer I am looking for
Please contact us at 1-604-913-7200 and we will be happy to assist you.
